PROFILE

Today, we learn more about Voiceflow, and how since 2018, they’ve been advancing their platform to help ambitious teams build better AI agents.

What is Voiceflow?

Teams leverage Voiceflow to collaboratively design, develop, and deploy impactful AI agents, utilizing a variety of models and integrations.

Voiceflow uses key elements to:

1. Build a Knowledge Base: Import data for Agents to respond using curated information.

2. Add Workflows: Create multi-step tasks for Agents with Voiceflow's Workflow Builder.

3. Integrate: Connect Agents to third-party services and APIs using Voiceflow Functions and API blocks.

4. Launch: Deploy Agents through Voiceflow's web chat UI or custom interfaces via the Dialog API.

How has Voiceflow evolved?

Since 2018, the platform has advanced significantly. Their conversation design solution continues to evolve, going from a standalone conversation design tool to a full-stack conversational AI platform. 

Effective conversation design is crucial for AI Agents because a seamless alignment between design vision and development output results in a superior user experience. They aim to bridge this gap with their advanced conversation design tool and production developer platform.

Since the launch of Voiceflow’s comprehensive platform, they’ve assisted thousands of customers in automating over one billion messages for customer support and beyond. Success stories, like Trilogy’s, highlight their overall impact: they now automate over 60% of their L1 & L2 customer support with AI Agents built on Voiceflow.

Learn more about Voiceflow’s rebrand and evolution here

What does the future look like?

This year promises to be exciting for both Voiceflow and its customers.

Although the look has changed, their dedication to creating an ambitious product for ambitious customers has not.

Conversation designers and developers are the architects of the future of communication. They excel when they collaborate, and this remains the motivation: connecting people within the platform, across teams, within organizations, and throughout the industry.

Want to learn more in real life?

We have an AI-specific event coming up on July 22, and Voiceflow will be in attendance! Learn from CEO and Co-Founder Braden Ream about the creation of Voiceflow, its advancement, and ‘how’ it was built.

Builders want to build, so who better to learn from than those who have built something worth using.

READS & OPPORTUNITIES

• Voiceflow is currently hiring - reach out and apply at [email protected] 

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